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Delete your FixPro account

This page explains how to permanently delete the account you created in the FixPro mobile app, together with the personal data linked to it. The app and this website are operated by FIXPRO TECHNOLOGIES LTD. Deletion is free of charge, and you do not need to keep the app installed to request it.

Two ways to delete your account

In the app

  1. Open the FixPro app and sign in.
  2. Go to Profile → Settings.
  3. Tap Delete account and confirm.

Don't see the option? Update the app to the latest version, or use the email method instead.

By email

Works even if you have already uninstalled the app. Write to us from the email address linked to your FixPro account with the subject "Account deletion request".

Request deletion by email

contact@fixapp.pro — the message template is pre-filled for you.

What happens after you request deletion

  1. 1

    We verify that the request comes from you

    We respond within 2 business days and may ask you to confirm the request from the email address linked to your account. This protects your account from deletion requests made by someone else.

  2. 2

    Your account is deactivated

    The account stops receiving leads immediately. Any unused prepaid balance is refunded under our Refund & Cancellation Policy once any open lead disputes are resolved.

  3. 3

    Your data is deleted within 30 days

    Within 30 days of verification we delete or irreversibly anonymise the personal data linked to your account, except for the limited records we are required to keep (see below).

  4. 4

    Backup copies are purged within 90 days

    Residual copies in our encrypted backups are overwritten on the normal backup rotation cycle, no later than 90 days after deletion.

What is deleted — and what we must keep

Deleted

  • Profile and account data: name, email address, phone number and sign-in identifiers
  • Your city, service areas and selected appliance categories
  • App settings, preferences and push notification tokens
  • Support conversations linked to your account, unless part of the retained records below

Kept for a limited period

  • Transaction and billing records — kept for up to 6 years (required by UK accounting and tax law)
  • Records relating to disputes, fraud prevention and legal claims (kept only as long as necessary, with restricted access)
  • Anonymised usage statistics (no longer linked to you and cannot identify you)

Full details are in section 7 of our Privacy Policy.

Good to know

  • Uninstalling the app does not delete your account or your data — please use one of the methods above.
  • Deletion is permanent. A deleted account cannot be restored, and any remaining account history is lost. If you return to FixPro later, you will start with a new account.
  • Changed your mind? Contact us while the request is still being processed and we will cancel it. Once deletion is complete, it cannot be undone.
  • Sent a repair request without an account? If you are a customer whose repair request was processed through FixPro, you can ask us to delete your data by emailing contact@fixapp.pro with the subject "Privacy request".

For more about how we handle personal data, see the Privacy Policy. For refunds of unused balance on closure, see the Refund & Cancellation Policy. Any other questions — Contact & Support.