Refund & Cancellation Policy

1. Overview

This Policy explains how FIXPRO TECHNOLOGIES LTD ("FixPro", "we") handles refunds of fees paid on the FixPro platform and how you can stop using the service. It forms part of our Terms of Service and should be read with the Payment Terms.

In short: there is no subscription, you pay only for the leads you accept, invalid leads are credited back or refunded after review, and unused prepaid balance is refundable on request. Nothing in this Policy affects rights you have under applicable law that cannot be waived.

2. Lead quality guarantee

We check repair requests before publishing them, but no screening is perfect. If a lead you accepted turns out to be invalid, report it in the app or by email within 72 hours of acceptance. A lead qualifies as invalid if, in particular:

• the customer cannot be reached despite documented repeated attempts over a reasonable period;
• the contact details are incorrect or do not exist;
• the same request was already sold to you as another lead (duplicate);
• the request materially misstates the appliance category or the location you were shown before acceptance;
• the customer states they never submitted a repair request or cancelled it before you received it.

A lead does not become invalid merely because the customer chose another contractor, postponed the repair or declined your quoted price — competition for a job is a normal part of lead generation.

3. Review and remedies

• We aim to review lead quality reports within 5 business days and may contact you or the customer for details.
• If the report is upheld, we will by default return the lead fee to your platform balance as credits. If you prefer a refund to your original payment method, tell us and we will process it instead.
• If we decline a report, we will explain why, and you may escalate the decision by email to contact@fixapp.pro.

4. Refund of unused balance

• You may request a refund of your unused prepaid balance at any time, including when closing your account. We do not charge a fee for this.
• Refunds are made to the original payment method used for the purchase, in the original currency.
• Promotional or bonus credits granted free of charge have no cash value and are not refundable.

5. Processing times

Approved refunds are submitted to the payment provider within 5 business days of approval. Depending on your bank or card issuer, the money usually arrives within 5–10 business days after that. If a refund cannot be returned to the original payment method (for example, a closed card), we will contact you to agree a lawful alternative.

6. Cancellation — stopping use of FixPro

• FixPro has no subscription, minimum term or cancellation fee. If you stop accepting leads, you owe nothing further.
• You can close your account at any time in the app or by emailing contact@fixapp.pro from your registered email address — see Account Deletion for the step-by-step process.
• On closure we will refund any unused prepaid balance under section 4, once any open lead disputes are resolved. Personal data is then handled as described in our Privacy Policy.

7. Chargebacks

If you believe a charge is wrong, please contact us first at contact@fixapp.pro — most issues are resolved faster this way than through a bank dispute. We respond to chargeback enquiries from payment providers with our transaction records. Accounts may be suspended while a chargeback we reasonably believe to be unfounded is investigated.

8. How to submit a request

Email contact@fixapp.pro (or use in-app support) and include: the email address or phone number of your account, the lead or transaction concerned, the date, and a short description of the issue. This helps us resolve your request in one pass.

9. Contact

FIXPRO TECHNOLOGIES LTD, Office 12 Initial Business Centre, Wilson Business Park, Manchester, M40 8WN, United Kingdom. Email: contact@fixapp.pro.